At XALVENIX, we are committed to ensuring our clients' satisfaction. If you are not entirely satisfied with your purchase, we are here to help.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
Several types of goods are exempt from being returned, including perishable goods, custom products, and products that are intimate or sanitary in nature.
If you need to exchange an item, send us an email at [email protected] and send your item to: 123 Xalvenix Plaza, Suite 456, New York, NY 10001.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For more information or to initiate a return, please contact us at [email protected].